Privacy Policy

Introduction

grove-marmot respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By accessing our website or providing us with your personal information, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms on our website
• Request a quote or consultation
• Subscribe to our communications
• Engage our services for renovation projects
• Communicate with us via email or other channels

This information may include your name, email address, postal address, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To prepare and deliver quotations for services
• To communicate with you about projects and appointments
• To improve our website and services based on usage patterns
• To comply with legal obligations and protect our rights

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service providers who assist in our business operations
• Subcontractors involved in your renovation project (with your consent)
• Professional advisors such as accountants and lawyers
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related information may be retained for the duration of applicable warranty periods.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]

Address: Suite 14, Level 3, 287 Collins Street, Melbourne VIC 3000, Australia

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date at the top of this page.